How to Cancel CrushOn AI & Delete Your Account (2026 Step-by-Step Guide)

Cancelling a CrushOn AI subscription requires about two minutes. Deleting your account takes slightly longer because it's processed manually — CrushOn AI completes deletions within 48 hours of your request. Neither action involves fees or penalties, and your paid access continues until the current billing period ends after cancellation. This guide covers every scenario: web, iOS, Android, and what happens to your data.

Cancel Subscription: Web (Subscribestar)

If you subscribed through the CrushOn AI website:

1. Log in to your account at crushon.ai
2. Click your profile icon or username in the top right or left sidebar
3. Navigate to Settings > Subscription or Manage Subscription
4. Find your current active plan
5. Click "Cancel Plan" or "Cancel Subscription"
6. Read the confirmation dialog and click Confirm
7. You'll receive a cancellation confirmation email

After this, your plan remains active until the end of the current billing period (monthly or annual), then reverts to free tier. You will not be charged for the next cycle.

Cancel Subscription: iOS (Apple Billing)

If you subscribed through the App Store on your iPhone or iPad, the cancellation must happen through Apple:

1. Open Settings on your iOS device
2. Tap your name at the top to open Apple ID settings
3. Tap Subscriptions
4. Scroll to find "CrushOn AI"
5. Tap it, then tap "Cancel Subscription"
6. Confirm when prompted

Apple will send a confirmation email. Access continues until the subscription period ends. If you cancel an annual subscription mid-year, no prorated refund is provided through the standard cancellation process (you can request a refund separately through Apple).

Cancel Subscription: Android (Google Play)

If you subscribed through the Android app via Google Play:

1. Open the Google Play Store app
2. Tap your profile picture in the top right
3. Select Payments & subscriptions > Subscriptions
4. Tap CrushOn AI from the list
5. Select Cancel subscription
6. Follow the confirmation prompts

The cancellation takes effect immediately (no more renewals), but your paid access continues until the billing period ends.

Delete Your CrushOn AI Account

Account deletion is a separate, more permanent action from subscription cancellation. You can cancel without deleting, or do both.

Critical step first: Cancel your subscription before deleting your account. Deleting your account does not automatically cancel a subscription in all cases. Cancel the subscription first, confirm cancellation, then proceed with account deletion.

How to request account deletion:

1. Log in to crushon.ai
2. Go to Settings (accessible from your profile)
3. Scroll to the Account section
4. Find "Delete Account" or "Close Account" option
5. You may be asked to enter your password to verify identity
6. Submit the deletion request
7. CrushOn AI processes deletion manually within 48 hours

What gets permanently deleted:

• Your account profile and login credentials
• All conversation history across all characters
• Custom characters you created and published
• Saved preferences, coin balance, and subscription data
• Any stored profile content

What cannot be undone: Account deletion is irreversible. Once processed (within 48 hours), nothing can be recovered.

How to Delete Individual Messages

If you want to clean up conversation history without deleting your account:

1. Open the specific conversation containing messages you want to remove
2. Long-press (mobile) or hover and click the delete icon (web) on the message
3. Confirm deletion

To delete an entire conversation:

1. Navigate to your conversation list
2. Long-press the conversation (mobile) or use the conversation menu (web)
3. Select "Delete Conversation" and confirm

Note: Deleting messages from your interface does not immediately erase them from CrushOn AI's servers. The characters' in-session memory may still reference deleted content temporarily.

After Cancellation: The Timeline

If you're on the fence about leaving, note that CrushOn AI's free tier (50 messages/day) is available without any payment — you can downgrade from paid to free rather than leaving entirely.

Refund Situations

CrushOn AI does not routinely offer prorated refunds for cancelled subscriptions. Refunds are handled through the billing channel:

Subscribestar (web billing): Contact Subscribestar support for billing disputes. Legitimate errors (charged after cancellation, duplicate charges) are generally resolved.

Apple (iOS billing): Request refunds through Apple's standard process — Settings > your Apple ID > Purchase History > report a problem. Apple handles refund decisions independently.

Google (Android billing): Request refunds through the Play Store within the eligible window. Google's standard policy allows refund requests within 48 hours of a charge for subscription billing.

For privacy concerns about data after deletion, see our safety and privacy guide. For pricing and plan information, see our pricing guide.

Frequently Asked Questions